Terms & Conditions
Last updated: August 2026
1. Introduction
These Terms & Conditions govern your use of the services provided by InTouch Systems ("we", "us", or "our"), a Melbourne-based done-for-you automation solutions provider. By engaging our services or using our website, you agree to be bound by these terms.
2. Services
InTouch Systems builds and manages custom AI employees, automated booking reminders, missed call text-backs, quote nurture workflows, and other automation solutions tailored around your existing software (including but not limited to Xero, ServiceM8, and Jobber). We design, build, configure, test, and maintain these systems on your behalf.
3. Onboarding & Setup
After you join, we book a 60-minute onboarding session to deep-dive into your business. We map your workflows, outline the automations we'll build, and configure your AI workforce within 7 days of the onboarding call, subject to timely provision of required access and information from your side.
4. Fees & Billing
Pricing is outlined in your proposal or pricing plan. There are no lock-in contracts and monthly retainers are billed in arrears. Setup fees, where applicable, are invoiced at the commencement of the engagement. All fees are in Australian Dollars (AUD) unless otherwise stated.
5. Client Responsibilities
You agree to provide timely access to necessary accounts, platforms, and information required for us to build and maintain your automations. Delays in providing access may impact the 7-day setup timeline. You are responsible for the accuracy of any business information, scripts, or workflows you supply to us.
6. Intellectual Property
All custom automations, workflows, and configurations built by InTouch Systems remain our intellectual property while your account is active. You retain ownership of all business data, contacts, and content you provide. Upon termination, we will cease all automation services; ongoing access to configured systems may be subject to a handover arrangement.
7. Limitation of Liability
InTouch Systems is not liable for any indirect, incidental, or consequential damages arising from the use of our services. We are not responsible for lost leads, missed calls, or revenue shortfalls resulting from third-party platform outages, telecommunications failures, or client-provided inaccuracies. Our total liability is limited to the fees paid in the preceding 30 days.
8. Termination
Either party may terminate the service agreement with written notice at anytime. Upon termination, all automation services will be deactivated. Setup fees are non-refundable. Monthly retainers are non-refundable for the current billing period.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
10. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.
11. Contact
For any questions regarding these Terms & Conditions, please contact us at InTouch Systems, Melbourne, Australia.