Privacy Policy
Last updated: August 2026
1. Introduction
InTouch Systems ("we", "us", or "our") is a Melbourne-based done-for-you automation solutions provider. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage our services or use our website.
2. Information We Collect
We collect information that you provide directly to us, including your name, business name, email address, phone number, and any business details shared during the discovery or onboarding process. We may also collect information automatically through our website, such as IP address, browser type, and usage data via cookies and analytics tools.
3. How We Use Your Information
We use your information to provide and manage our AI automation services, including building and configuring custom AI employees, booking reminders, missed call text-backs, and quote nurture workflows. We also use your information to communicate with you, provide customer support, send service updates, and improve our offerings.
4. Third-Party Integrations
Our services integrate with third-party platforms you already use, such as Xero, ServiceM8, Jobber, and telecommunications providers. When you grant us access to these platforms, data may be processed by those third parties in accordance with their own privacy policies. We do not control and are not responsible for the privacy practices of these third-party services.
5. Data Storage & Security
We take reasonable measures to protect your personal and business data using industry-standard security practices. Your data is stored on secure cloud infrastructure with access restricted to authorised personnel. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Client Portal
Clients are provided with access to a dedicated portal to view how their automations are performing in real time. This portal displays automation metrics and reporting. Access is protected and restricted to authorised users within your organisation.
7. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in delivering our services (such as hosting, AI, and telecommunications providers), and where required by law. All third parties are bound by confidentiality obligations.
8. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser, but disabling cookies may affect website functionality.
9. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. You may also opt out of marketing communications at any time. To exercise these rights, please contact us using the details below.
10. Data Retention
We retain your personal and business information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve any disputes. Upon termination, we will securely delete or de-identify your data where practicable.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact
For any questions or requests regarding this Privacy Policy, please contact InTouch Systems, Melbourne, Australia.